RETURNS & EXCHANGES
Returns and exchanges of unused merchandise are accepted within 30 days of purchase. Customer is responsible for associated shipping costs unless product is defective. If you're interested in making an exchange or a return, please send us a message through the contact form. Please ensure that packages do not require signature for delivery when sending returns. Once we receive a return/exchange, please allow 3-7 business days for processing.
*Any items purchased on sale are not eligible for return or exchange. Items purchased using a coupon code are eligible for return or exchange but the customer will only be returned the money that they paid at time of purchase using the coupon code. The 30 day time period also applies to items purchased using a coupon code.
SHIPPING
All orders are processed within 3-5 business days of order date. Please allow an additional 2-4 buisness days for shipping. Customer will be provided with an confirmation email once an order is placed and an additional email with tracking numbers will be sent once the order is shipped. All orders are shipped with USPS or UPS.
*Free Shipping is provided on all orders $50 and over using code FREESHIP
SIZING
Dogs and people come in many shapes and sizes. We're here to help you find the best size. Here are a few tips:
- Each dog product on our site has the neck, back , and chest measurements listed to ensure that you purchase the correct size.
- Always measure before you buy. Measure twice, order once.
- If you're still not sure, send us a message via the contact form. Please provide the specific item that you're interested in as well as the applicable measurements of your dog. Providing a picture is not necessary but if you would like to include one it would also help.
- Peoples clothing are true to size. All t shirts are primarily 100% cotton or a cotton blend. Descriptions are provided to help assist in the decision making process.